An important factor in delivering great results to your clients is the effectiveness of your team. Many of my coaching clients prior to our mentoring, try to do all of the work themselves but like I’ve said before, a business cannot grow and thrive with just one person running it.
I know that many of you pride yourself on delivering a consistent product each and every time. Just like it takes a whole village to raise a child, it can take an entire village to produce a personal chef service, catered event or an amazing food product. At some point you have to let go and be willing to hire some help.
Your team can include anyone that helps you in your business such as your employees, bookkeeper, virtual assistant, prep cooks, the grocer you know well, mentor,etc. If any of those people do not do their job, your customers are affected.
I just signed a contract with a new coaching client who owns a toffee company and for many years she has been making her popular toffee by herself in a small facility. It became hard for her to keep upwith the demand. Now, with the coming year I will be working with her to really grow and scale her business so that she can take on more orders. As you can imagine, that will require her expanding her team.
When you start to build your team, I want to share a couple of things that will help it to be successful.
First, you need to sit down and discuss your vision and mission as a company. Your new team member needs to have a clear understanding of what your company stands for and the values you hold dear and that make you special. Once this culture is instilled in them, then the hope is that they’ll adopt those same values and help your company further its mission.
Every team member from the temporary help to your head sous chef needs to be aware of this. Relaying your company’s mission and vision is crucial for maintaining high quality products and services for your clients.
Next, come up with a theme or area of focus every quarter or year and have your team really focus on that. For instance, last year my personal chef company’s focus was on really taking care of our customers. We came up with different ways/solutions that we could do this. The more involved your team is with this and more they feel included, the more likely they will work toward a common goal.
I want to take a minute and thank my team who seriously make every day possible. I don’t know what I would do without the many talented chefs who work relentlessly to get our meals delivered on time to our clients, for putting in extra hours at catering events and for going the extra mile to give our clients a truly remarkable experience. I will forever be grateful for them! My hope is that each of you can find a team that supports you and catches even just a sliver of your passion and vision!
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